I am using eikon.get_timeseries on python trying to get minute data for a list of tickers. I get the following error: timestamps = pd.np.array(datapoints[:, timestamp_index], dtype='datetime64') # index for dataframe IndexError: too many indices for array

Note that the behaviour is totally random: if I shorten my list of tickers, I get a correct download. Then I re-rerun with the shortened list and I get the error again. To me it seems that if the request times out, the response is malformed and therefore cannot conform to a pandas dataframe.

Do you know any solutions for this?

Thank You!!!

I didn't find the right solution from the Internet.
References
https://community.developers.thomsonreuters.com/questions/18854/eikon-get-timeseries-download-error.html
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